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How McKee Foods Used AI to Transform Occupational Health Documentation
McKee Foods used built-in AI to speed up clinical documentation, capture multilingual visits, and give nurses more time for patient care.
CUSTOMER STORY | FOOD SECTOR
THE CHALLENGE
Better documentation, better care
McKee Foods, America’s largest family-run bakery, employs 6,500 people across four U.S. locations. Nurses spent valuable time typing patient notes, while language barriers left gaps in visit records.
"If you ask employees what defines McKee Foods, it's our motto: 'find a better way.', and that's what we continue to do on a daily basis."
Patterns hard to spot
Safety findings and corrective actions were manual, and workflows differed from site to site.
More data, bigger impact
McKee Foods now collects more, and more accurate, data. A small team can do more with its insights and make a bigger impact.
CORTEX AI
Bruce McCracken on what matters most:
"Cority Applications Administrator, McKee Foods — a customer since 2018."
CorityOne connected McKee’s data and AI on a trusted foundation.
THE TRANSFORMATION
AI in daily workflows
McKee Foods already used Cority Incident Management and Occupational Health. Cortex AI builds on that data, fully governed and without code.
"not only did it translate the Spanish to English, but it knew what part of the conversation was relevant."
Finding recommendations
The Incident Finding Recommendation Agent analyzes context and history to suggest findings for review.
AI Medical Scribe Agent
Medical-grade AI listens during visits and turns conversations into structured notes.
Multilingual visit notes
Translates languages during visits and captures why the employee came in.
CAPA recommendations
The Incident CAPA Recommendation Agent pairs findings with corrective and preventive actions for teams.
Zero data retention
Zero retention puts users at ease. McKee Foods chose not to retain the whole conversation.
Voice entry
Incident Voice Entry Agent captures, transcribes and prefills reports in seconds through myCority.
THE OUTCOME
Faster clinical documentation, more time for patient care
After rolling out Cortex AI, McKee Foods saw immediate improvements across documentation speed and completeness, consistency in creating findings and corrective actions, and greater visibility into trends and patterns across multiple locations.
CLINICAL DOCUMENTATION
More time for care
Nurses spend less time documenting visits and more time caring for patients, without sacrificing quality.
More complete records
Multi-language interactions are being captured and translated more accurately, allowing for better follow-up care and improved healthcare outcomes, as well as fewer data gaps.
Consistent findings
Standardized findings and corrective actions will help leaders see patterns and align responses.
Supporting ongoing improvement goals
Cortex AI supports McKee Foods’ Voluntary Protection Program (VPP) initiative.
The workforce has been receptive to AI adoption. Early log data shows people voluntarily trying the agents and continuing to use them. And, of course, the initiative aligned well with the company’s motto: Find a better way.
"The advice I would give is don't be afraid. Don't hesitate."
Richard Mendoza, HRIS Manager, McKee Foods
Next, the occupational health and safety teams plan to grow adoption and implement new AI use cases. Richard’s advice for EHS teams exploring AI:
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